Prudential’s Talent Marketplace is a digital platform designed to empower employees to take charge of their career growth by connecting them with internal job opportunities and learning resources. As part of the Experience Design team, for this project I led user research initiatives to optimize core features of the platform—specifically improving how employees discover upskilling content, complete required training, and explore relevant career paths within the company. Prudential employees rely on multiple platforms for learning and development, including LinkedIn Learning, Udemy, Workday, Pluralsight, and daily microlearning via Axonify. While each tool offers value, the experience across them is fragmented and inconsistent. Despite having access to a wealth of learning resources—including LinkedIn Learning, Udemy, Workday, Pluralsight, and Axonify—Prudential employees experienced a fragmented learning journey. Each platform had its own interface, structure, and logic, making it difficult for employees to: 1.) Identify what learning was required vs. optional 2.) Know where to begin or which platform to use 3.) Track their progress across different systems 4.) Stay engaged with continuous learning This fragmentation not only caused confusion and friction but also undermined Prudential’s goal of cultivating a culture of proactive upskilling and development.